Frequently Asked Questions
Everything you need to know about shopping for your home at Brinks.
What is the typical delivery timeframe for furniture items?
Standard shipping for small home decor takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 7-14 business days, including full assembly and packaging removal.
Do you offer a warranty on your products?
Yes, all Brinks furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship. Some premium collections may offer extended protection plans at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. For freight deliveries, our logistics partner will contact you directly to schedule a convenient delivery window.
Are your wood products sustainably sourced?
At Brinks, we prioritize sustainability. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure we minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.